Replacements, Returns & Refunds

At Tempest Press, every print is drawn with care and professionally printed. Should an order arrive otherwise than expected, or should you reconsider your purchase, the following terms outline the available resolutions.

1. Resolution Timeframes

Change-of-mind returns must be initiated within seven (7) calendar days of confirmed delivery.

Requests regarding damaged, defective, misprinted, or otherwise incorrect items must be initiated within thirty (30) calendar days of confirmed delivery.

Please direct inquiries and concerns to tempestpress.studio@gmail.com within the applicable period, providing your order number and a description of the issue or reason for your request.

2. Replacement Prints

For prints that arrive damaged, defective, misprinted, or otherwise incorrect, Tempest Press prioritizes sending replacement prints before issuing a refund whenever possible.

To request a replacement, contact tempestpress.studio@gmail.com with your order number and clear photographs of the affected print. Photographs of the original packaging may also be requested where relevant.

Tempest Press will coordinate approved replacements directly with our fulfillment partner. Customers will not be required to independently arrange or pay return postage for an approved replacement.

3. Refunds for Damaged, Defective, or Incorrect Prints

Although replacement is our preferred resolution, customers may request a refund instead.

Please contact tempestpress.studio@gmail.com with:

• Your order number.

• Clear photographs showing the affected merchandise.

• Photographs of the packaging, where relevant.

Upon review and approval, a refund will be issued without requiring the customer to return the affected print.

Please retain the merchandise until your claim has been reviewed and resolved.

Customers will not incur return-shipping expenses for approved claims involving damaged, defective, or incorrectly printed merchandise.

4. Change-of-Mind Returns

If you reconsider your purchase, eligible physical print orders may be returned within seven (7) calendar days of confirmed delivery.

To initiate a return, contact tempestpress.studio@gmail.com within this period, providing your order number and the reason for your request.

All change-of-mind returns require prior written authorization from Tempest Press. Return instructions and the designated return address will be provided upon approval. Please do not dispatch merchandise before receiving authorization.

Once approved, the return must be shipped within fourteen (14) calendar days of written authorization. Shipment must be initiated within this period; delivery to Tempest Press need not occur within the same timeframe.

To qualify for a refund, the merchandise must:

• Be in its original, new, and undamaged condition.

• Remain unaltered and free from signs of use beyond reasonable inspection.

• Be securely packaged to prevent damage during return transit.

Return postage and associated shipping expenses are the responsibility of the customer.

Refunds are issued following receipt and inspection of the returned merchandise. Returns that arrive damaged or do not satisfy the stated condition requirements may not qualify for a change-of-mind refund.

5. Missing or Incomplete Orders

If an order has not arrived, or an item appears to be missing from a shipment, please contact Tempest Press within seven (7) calendar days of the expected delivery date if the order has not arrived, or within seven (7) calendar days of actual delivery if an item is missing from the shipment.

Contact tempestpress.studio@gmail.com and provide your order number so we can investigate in coordination with our fulfillment partner and, where appropriate, the shipping carrier.

Resolution will depend on the circumstances and findings of the investigation. We will communicate any available next steps directly.

Shipping & Fulfillment

Orders are generally shipped within five (5) to ten (10) business days of order confirmation, depending on order size and production requirements.

If we anticipate that an order cannot ship within the stated timeframe, we will notify the customer and provide the option to accept a revised shipping timeframe or cancel the order for a full refund.

If we are unable to deliver an order within thirty (30) calendar days of order confirmation, the customer may cancel the order and receive a full refund.

6. Refund Processing

Approved refunds are generally issued to the original payment method. Processing and posting times may vary depending on the payment provider and financial institution.

Customers will be notified when an approved refund has been initiated.

7. Contact

For replacement requests, return authorization, order concerns, or other inquiries, please contact:

Tempest Press
tempestpress.studio@gmail.com

Please provide your order number in all correspondence to assist with identification and resolution.

Tempest Press reserves the right to review individual circumstances in accordance with applicable consumer protection requirements. Nothing in this policy is intended to limit rights afforded to customers under applicable law.